Troubleshooting
Solutions for things that can go wrong.
Nothing is recorded
Bandje may not use the microphone. Turn it on in Settings › Apps › Bandje › Microphone.
The first transcription takes long
After you install or update Bandje, iOS prepares the speech models once. This takes about a minute. After that it's much faster.
The transcription stopped
iOS can stop a transcription that runs in the background. Open the recording, keep Bandje open and tap Transcribe again.
The transcript is gibberish
The conversation is probably in a language Bandje doesn't know. Bandje can't tell, so it writes what it thinks it heard.
There are more speakers than there were
Poor lines, music and background noise can confuse the speaker recognition. Give the labels the right names in Name speakers.
I don't see the Summary tab
Summaries need Apple Intelligence. Turn it on in Settings › Apple Intelligence & Siri and wait until the model has downloaded. The tab appears for recordings with a transcript. If Apple Intelligence isn't available, Settings in Bandje says Summarising needs Apple Intelligence.
The summary fails
Apple Intelligence doesn't summarise every language yet, and its safety filter sometimes refuses a conversation. Bandje shows the reason. The transcript is not affected.
A file can't be imported
Bandje opens audio and video only. If it can't read the sound in a file, it says so and leaves nothing behind.
Sync with iCloud is greyed out
Sign in to iCloud and turn on iCloud Drive in Settings.
I can't play a recording
Playback is off while Bandje records. Stop the recording first.